Return policy

For what reasons can I return a title?

You may return your purchase if it meets any of the following criteria:

We sent you the wrong title
The DVD you received is physically defective
The content is substantially different from what was advertised
The DVD will not play in your DVD player (visit www.videohelp.com/dvdplayers for compatibility information)

Requests for a Return Merchandise Authorization (RMA) for any other reasons than those listed above will not be accepted.

How long do I have to contact NCAA On Demand about returning my purchase?

We will issue a RMA to you if you contact us within 2 weeks from the date that you received your shipment.

What if I send in a title without an RMA?

Any returns sent to NCAA On Demand without receiving a prior RMA will be returned to the sender unopened.

Where do I send returns?

Send your returns to:

NCAA On Demand Returns
c/o TEM
1530 16th St.
6th Floor
Denver, CO 80202

We recommend that you use a traceable method of shipping when you send us your
return. NCAA On Demand will not be responsible for returns lost during delivery if you do not use a traceable method to ship your return.

What if my DVD will not work in my DVD player?

Some older model DVD players may not properly read DVDs that are made with the latest recording methods. Prior to purchasing titles from NCAA On Demand, we strongly suggest that you review the compatibility information at www.videohelp.com/dvdplayers to see whether or not your DVD player will play our DVDs. If your player won’t play a title that you ordered, we’ll accept a return of the DVD.